Thank you for using Kanapp! If you need assistance with using the app, restoring past purchases, troubleshooting audio issues, or submitting feedback, please check our categorized FAQ or contact our official support desk.
Categorized FAQ & Troubleshooting
💳 In-App Purchases & Pricing
Q. Is the app free to use?
A. Yes! Core tracing lessons such as Hiragana are completely free. If you'd like to learn additional alphabets (Katakana, Numbers, English Alphabet, Kanji), you can unlock them individually via one-time in-app purchases.
Q. Are there recurring subscription fees?
A. No, there are no subscriptions or hidden recurring fees. All paid character packs are permanent one-time purchases (Non-Consumable IAP).
🔄 Restoring Purchases
Q. How do I restore my purchases on a new iPad/iPhone?
A. You can restore your purchases for free following these steps:
- Ensure you are signed in with the same Apple ID used at purchase.
- Launch Kanapp and open the Settings (gear icon) on the top-right.
- Pass the Parental Gate.
- Tap the "Restore Purchases" button.
🔊 Audio & Playback Troubleshooting
Q. Why is there no sound or voice pronunciation?
A. Please check if your device is in Silent Mode (mute switch turned on). On iPad, also check the Control Center to ensure silent mode is disabled and media volume is turned up.
🛡️ Kid Safety & Parental Control
Q. What is the Parental Gate?
A. The Parental Gate is a math challenge displayed before opening purchase screens or external links. It prevents young children from making unintended purchases or leaving the safe app environment.
Contact Support
If your issue is not resolved above or if you would like to report a bug or request new features, please contact our official support email: